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FAQ

  • Frequently asked questions
    “Where do you ship to?” Only the US “How can I book a service?” In the book online section
  • Where do you ship?
    Only in the United States
  • Returns and exchanges policy
    Applies up to 30 days from the date received. All items must be returned brand new, in their original packaging with complete accessories
  • Contact languages?
    You may contact us in French, English, Spanish, Creole and Italian
  • Do you give group makeup classes or seminars?
    Yes. Click the contact button to speak directly to us
  • Do you travel?
    Yes, worldwide
  • Any particular skin conditions and would like to talk about it?
    Click the contact link to speak directly to us. Would love to answer your questions
  • How do I add a new question & answer? (Demo)
    To add a new FAQ follow these steps: 1. Click ‘Manage FAQ’ button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ? (Demo)
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Get Started” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title? (Demo)
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under ‘Info to Display.’

FREQUENTLY ASKED QUESTIONS

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